JB Trophies makes every effort to ensure that your goods arrive with you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer or incidents of force majeure that effect the courier and indeed it should be remembered and appreciated that no one can ever be in full control of a courier.
All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday unless we need to deliver on Saturday by prior arrangement with you. If there is no one at the delivery address during those hours, this may delay the delivery of your order
Please note that whilst we will make every effort to deliver your goods by the estimated delivery date, due to circumstances beyond our reasonable control, such as adverse weather conditions we cannot guarantee that your goods will arrive by the estimated date.